Customer Service Number

(877) 864-7284

• Shipping policy 
  • We are currently only accepting domestic U.S. orders
  • We base our shipping charges on the value of the order and the zip code of the shipping address.
  • Orders will be processed and shipped once we receive credit card authorization.  Please allow up to 3 business days for order processing.  Please note our offices are closed Saturdays and Sundays. 
  • Please allow 1-2 weeks for delivery.  All orders are shipped FedEx ground.
  • For only AK and HI, orders are shipped 2nd day air.
  • Orders can only be shipped to physical addresses.  We are unable to ship to P.O. Boxes, APO, of FPO addresses.
• Payment
  • At www.ipath.com, we accept Visa, Mastercard, and American Express.  Of these credit cards, we can only accept credit cards issued from banks in the United States.   We are sorry but we cannot accept international credit cards at this time.  We reserve the right to cancel any order that does not match these criteria.
• Your Order  

  After you place your order, you will receive e-mails providing information on your order status.

  • Order Confirmation. This e-mail confirms that we have received your order. It includes your 5 digit order number. Keep this e-mail for your records.
  • Cancellation of Order or changes to your order.  This email will be sent, if you request that your order be canceled or if an item is unavailable to ship
• Tracking Your Order
  • At this time, we are unable to automatically email FedEx shipment tracking numbers.  If you would like to obtain a tracking number, please contact our Customer Service at ( 877 ) 864-7284  or email us with your 5 digit order number and the date the order was placed to info@ipath.com.  Tracking numbers should be available within one week of order placement.
• Cancellations
  • Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
    • Item(s) not available
    • Difficulty in processing your payment information
    • Cannot ship to address provided
    • Duplicate order was placed

    If your order is cancelled, you will receive an e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact our Customer Service team by e-mail or by calling ( 877 )  864-7284  for a recommendation.

• Item Availability
  • We do everything we can to fill your order completely. From time to time, something that was ordered may not be available anymore. If that happens to your order, please accept our apologies. We'll let you know by sending you an e-mail. The unavailable item will be removed from your order and you will not be charged for it. Don't worry, though, we will ship the rest of your order just as you asked.
• Return Policy
  • You may return purchased merchandise online for size, fit, or style reasons within 30 days of shipment of your order, provided it has not been damaged, washed, altered, or excessively worn.
  • Customers are responsible for shipping charges on returned items.
  • If you would like to return your order or a portion of your order, please ship the merchandise to:

    Ipath.com Returns
    3950 East Airport Road
    Ontario, CA 91761
    Order # ________

     

    It is very important to indicate the 5 digit order number on the box as it will help to expedite return processing.  Upon receipt by our warehouse, a credit will be posted back to your account, along with an email notification that the return had been processed.  Please allow 2-3 business days for credits to post to bank accounts.

  • If there's a defect in your merchandise and you purchased it from our website, ship it back to us and we'll make things right.  Please ship back defective product to:

    Ipath.com Defective
    1580 Francisco Street Suite 200
    Torrance, CA 90501
    Order # _________

    If we determine that a product has a material or manufacturing defect, we'll replace it.